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“The Radian6 platform can now help businesses understand, on a global level, what kind of impact and resonance their social media content has online, how it's driving website traffic and sales, and how their customer and prospect base behaves. Connecting the dots between Web analytics, CRM, and social media measurement brings significant clarity and insight to an enterprise's social media ROI equation.”
Marcel Lebrun, CEO of Radian6

Enterprise Marketing Management Solutions

Social Media Training & Consulting

What we do

We are all about helping you understand the conversation.
If you want to analyze the social landscape, we can help.

If you want to build a meaningful conversation with your customers, we can help. If you want in depth analysis of the competitive landscape and build a strategy to engage and influence the conversation, we can help.

Our team can help you to recognize trends, understand your position in real time and influence the social conversation about your product or brand.

What happens today is talked about today. Give yourself the opportunity to be part of the social conversation - and influence it.

How we do it

By partnering with Radian6 we enable our clients to monitor, measure and influence the social media conversation.

We can provide social media analytics tools for our clients directly or through a traditional agency approach. Whatever model suits you suits us too.

Our approach gives you the best in breed global tools delivered and supported locally.

Training

RiverPoint has developed training programs for Social Media Monitoring that can be delivered on-site or online - whichever suits your unique requirements. We understand that each organization has different needs. The four available RiverPoint training programs are designed to ensure our clients and partners experience the full business benefits of the Radian6 listening platform, while allowing you to be as self-sufficient as you want to be. Our training programs consist of:

End User Training – Get your organization utilizing every aspect of our software quickly and efficiently.

• Rapid adoption of service and how it impacts the day to day function of our end users.
• Keeping up to date on latest features and functionality and address end-user turnover.

Power User Training – Ensure that your key internal business champions and your internal support team have the advanced knowledge needed to take full business advantage of Radian6 listening platform.

• Self-sufficiency of business leaders and internal help desk.
• Keeping up to date on latest features and functionality and continuous progress towards self-sufficiency and internal expertise.

Train the Trainer – We empower you to be self-sufficient when training your internal users or external customers.

Social Media Consulting

Develop a Listening Strategy with Actionable Recommendations
Custom to fit your specific needs

Our Social Media Consulting provides more than graphs and charts of social media activities; we have a dedicated research center that gathers and organize your social media data into actionable results. In addition, we have senior marketing strategists who gather requirements up front and make sure that the insights are relevant to the goals that are outlined at the outset. The end result is a solution that provides timely and in-depth information on the most relevant social media data.

Our flexible training programs are tailored to meet your requirements and can be provided on-site and online. You have great software with Radian6 - now you get a complete solution that includes a team of professionals who are dedicated to your success in social media monitoring and strategies.

Specifics

1. Help you build a social media listening strategy. What is important to you and how to find the conversations that matter?
2. Help you build an influencer ecosystem map. Who are the key influencers about your industry, product, brand or serv
3. Help you define a social media analytics strategy. Which reports, trends and information are important to you? How do you want that delivered and when?
4. Help you build a Social CRM strategy. How to react and engage with key influencers? We call this Influencer Relationship Management.
5. Help you become the social media expert. What training do you need? We provide you with the training to execute your own strategies within the Radian6 toolset.
6. Help you to refine and implement new strategies over time. What support do you need? We're here to help you in the long run. We provide ongoing support to our Radian6 clients.

If you need some extended training on a feature set, or some help retooling your topic profile, we’re here to help. Simply contact your account representative to request some additional training time, or email EMM@RiverPoint.com with the details of what you need and we’ll get you set up.

For more information on RiverPoint's Enterprise Marketing Management Solutions, click here.

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